Shipping policy
Shipping Policy
Last updated: October 3, 2026
At ShapeHer, we are committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our shipping and delivery process.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for your order to be processed and prepared for shipment. Orders are generally not processed or dispatched on weekends or public holidays.
During busy periods, promotional events, or holidays, processing may take slightly longer.
2. Shipping Times
Estimated delivery times are:
- United Kingdom: 3–7 business days
- United States: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
These are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control, including customs delays, carrier delays, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and the shipping method available for your order.
Any applicable shipping charges will be shown before you complete your purchase.
4. Tracking Your Order
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Please allow some time for tracking information to become active after your order has been handed to the shipping carrier.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange redelivery. Additional shipping charges may apply where the original address was entered incorrectly by the customer.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.
Before contacting us, please check:
- Your shipping confirmation email
- Your tracking information, if available
- Whether the parcel has been left in a safe location
- Whether a neighbour or household member accepted the parcel
- Whether the carrier attempted delivery
If your package is confirmed as lost or there is another delivery issue, we will work with the shipping carrier to resolve the matter.
Nothing in this policy limits your statutory consumer rights.
7. International Orders and Customs
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.
Where such charges are legally payable by the customer, they may be collected by the relevant customs authority or carrier.
Customs processing can also cause delays that are outside ShapeHer's control.
8. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible with your order number and photographs of the package and the items received.
We will review the issue and work with you to find an appropriate resolution.
9. Delivery Address Changes
If you need to change your delivery address, please contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
10. Delivery Responsibility
Once an order has been successfully delivered to the delivery address provided at checkout, ShapeHer cannot be responsible for packages that are subsequently lost, stolen, or misplaced where the carrier confirms delivery.
However, if you believe your package was incorrectly marked as delivered or there is another delivery issue, please contact us and we will assist with investigating the matter.
11. Contact Us
If you have questions about your order or shipping, please contact ShapeHer through the contact information provided on our website.
When contacting us about an order, please include your order number so that we can assist you more quickly.
Important
Shipping times displayed on ShapeHer are estimates. While we work with our shipping partners to provide reliable delivery, we cannot guarantee a specific delivery date unless a specific delivery date has been expressly agreed with you.
Your statutory consumer rights remain unaffected by this Shipping Policy.